How can I get in touch with customer service?
For customer service inquiries, please contact us at firstname.lastname@example.org.
How do I return my Color Story purchase?
We want you to be completely content with your Jenny Capp purchase. If for any reason you are not satisfied, please return the item(s) to us within 14 days of receiving your shipment.
Please be prepared to provide your order #, style #(s) of the item(s) you’d like the return, and your customer #. All returns must be in their original packaging.
We recommend using a traceable shipping service (UPS or FedEx) to return the item(s) to our warehouse. After receiving your Return Authorization #, you can ship your return to:
Once your return has been processed, you will receive a confirmation e-mail. Please note that it may take an additional 7-10 business days from the date you receive this e-mail for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
If your purchase was made at a Jenny Capp authorized retailer, you will need to return your item to the point of purchase.
How soon after I place my order can I expect to receive it?
A confirmation email will be sent to you once your order is authorized and verified. All orders are shipped from our distribution center within 24 – 48 hours of purchase. After processing and leaving the warehouse, items usually take between 7-10 business days to arrive at their destination, but may take longer from time to time.
Backordered items will ship as they become available. As soon as your order ships, you’ll receive a shipping confirmation e-mail that includes your tracking number.
What payment methods do you accept?
We accept all major credit cards including American Express, MasterCard, Visa, and Discover. We also accept PayPal and Apple Pay.
How does delivery work?
Orders shipping within the continental United States ship via DHL Shipping.
For international shipping options, please contact us at email@example.com.
Do you ship internationally?
Yes, we do! We currently offer shipping to the following countries, outside of USA:
Australia, Canada, Italy, United Kingdom, France, Germany, Spain, Austria, Belgium, Finland, Hong Kong, Japan, Portugal, Singapore, Switzerland, Indonesia, Brazil, Chile, Croatia, Denmark, Philippines, Ireland, Mexico, Netherlands, New Zealand, Dominican Republic, Greece and South Africa.
For the following countries, there is a $100 minimum purchase:
Brazil, Chile, Dominican Republic, South Africa, Indonesia and Philippines.
If you don't see your country listed, please reach out to us at firstname.lastname@example.org.